Contacting Us
To contact us with questions about your order please e-mail us at melissa@melissaellenwrites.com for other inquiries, please see my contact page.
Shipping Information
All merch items and paperbacks are handled through a third-party vendor. If you are ordering shirts, mugs, or sweatshirts, they will be sent directly from the supplier.
If ordering a signed paperback, it will be sent directly from Melissa Ellen.
Please allow time for processing as it will take longer for it to arrive.
Multiple Items Order
Due to having various suppliers on various products and/or if you are ordering signed paperbacks with other items, your order may come in separate packages. Some swag and signed paperbacks are shipped direct from Melissa Ellen.
Digital Downloads
AUDIOBOOKS:
Upon payment, digital files will be delivered immediately via an email from BookFunnel for listening on your browser or via the BookFunnel App. You will need to check your email in order to receive the audiobook.
Download the FREE Bookfunnel App to listen to your audiobook here: https://getbookfunnel.com/
EBOOKS:
Upon payment, digital files will be delivered immediately via an email from BookFunnel for reading on your preferred device. You will need to check your email in order to receive the eBook.
If you have any issues with your download for audiobooks or eBooks, please respond to your download email from BookFunnel directly.
If you did not receive your download email, click here: https://bookfunnel.com/help
You have 14 days to download the book files, and can request additional time by visiting BookFunnel.com/help
Sales on all digital audiobooks and eBooks are final. The item cannot be returned, exchanged, or refunded.
Refund and Return Policy
All sales are final.
Items may not be returned due to the personal nature of the product. However, if a product arrives damaged, a refund or replacement item will be sent. Melissa Ellen and Honey Bee Publishing, LLC is not responsible for any lost, damaged, or stolen items. If you received the wrong order, please email: melissa@melissaellenwrites.com with your order number and the issue.